New Car Service
Its not compulsory to have your car serviced at a dealership to maintain your new car warranty.
For a long time there has been confusion about new car warranties.
This confusion is often caused by the new vehicle dealerships themselves. Although rarely provided in contract form many of these dealerships will tell you that a new vehicle must be serviced within the dealership or the new car warranty is void.
The ACCC have recently moved to stop this misleading activity.
Alex`s Auto Services Pty Ltd are fully qualified to perform expert car servicing that protects your right to a warranty on your special new vehicle, so call us for a quote today!
Our 65 Vehicle Inspection Report means we will also be checking for warning signs in many components of your vehicle which could be covered under your warranty – allowing you to address these faults while the vehicle is still under warranty.
We offer value for money and our family business ethic means you can come and talk to the mechanics that work on your vehicle at anytime. All of our work is covered by the Australia wide warranty.
What is a New Car Warranty?
Every new vehicle is covered by a Statutory warranty as demanded under the federal consumer warranty laws. You don’t need to sign a warranty contract or pay extra for a statutory warranty – it exists, by law, without any of this.
Should any faults become apparent within the first few years of ownership and provided the vehicle has been properly used and maintained, the manufacturer is obliged to remedy or repair the fault at no cost to you.
Depending on the nature of the fault or failure, this remedy may be applicable for 5 (or even more) years after purchase.
What are Extended or Expressed Warranties?
There are also “expressed” warranties that are marketed by the manufacturer and these usually come with a specified time, for example, 3 years.
It should be noted that such warranties are simply a mirror of the Statutory warranty that applies anyway, except with a time limit applied.
Finally, there are extended warranties providing a “longer period of cover” which can be purchased at the time you buy your car or provided free of charge by the dealership.
Once again, an extended warranty cannot override your statutory rights to a warranty.
It is important that you read the fine print of these types of warranties as they can have many provisions that need to be understood. The ACCC have recently decreed that providers of extended warranties (including dealerships) cannot dictate where a vehicle must be serviced in order to maintain a warranty cover.
How do I maintain my rights to a New Car Warranty?
Under a motor vehicle statutory warranty, manufacturers and their dealers are only entitled to insist that;
- servicing is carried out by suitably qualified staff
- servicing is done according to the manufacturer’s documented specifications
- servicing is done using appropriate quality parts where required.
Provided these conditions are met, regardless of where the car is serviced, the warranty will remain intact.
Do Alex`s Auto Services Pty Ltd meet the three Warranty Conditions?
Qualified staff is someone who is qualified to perform car servicing - like a fully trained mechanic. At Alex`s Auto Services Pty Ltd our fully qualified mechanics are constantly keeping their skills sharp through the Repco Auto-tech program – Australia’s leading aftermarket provider of automotive technical training and information. So, not only are we fully qualified – we are also completely up to date with even the most modern vehicle servicing techniques.
Alex`s Auto Services Pty Ltd will always service your car to the specifications laid out by the manufacturer. Our smart quote and Auto-tech encyclopaedia programs ensure we have access to the latest service schedules for all popular makes and models.
The issue here is not what brand the parts are – or who manufactured them, it is whether the parts are fit for the purpose intended. If a part is non-genuine, but is fully interchangeable and meets or exceeds the original equipment specifications, then it is deemed fit or appropriate for the purpose and it will not void the manufacturer's warranty. As a Repco Authorised service centre, Alex`s Auto Services Pty Ltd only use top quality parts and lubricants such as Bosch, Monroe, Castrol and of course, Repco. Repco is part of the Genuine Parts Company (GPC), the leading global supplier of automotive parts and accessories.
We are always happy to discuss your options when it comes to the parts we use.